Refund Policy

Refund Policy – Bay & Grey

At Bay & Grey, we strive to ensure a smooth and transparent refund process for our customers.

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💰 Eligibility for Refunds

• Refunds are applicable for items that are defective, damaged, incorrect, or have size issues.
• The request must be raised within 7 days of delivery.
• The product must be unused, unworn, unwashed, and returned in its original packaging with tags intact.

📦 Refund Process

• Once your return request is approved, you will receive instructions for returning the product.
• After we receive and inspect the item, we will notify you of the refund status.
• If approved, the refund will be initiated within 5–7 business days.

💳 Refund Method

• Refunds will be credited to the original method of payment.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

🚫 Non-Refundable Cases

• Items purchased during sale or promotional offers are not eligible for refunds (unless defective).
• Products that do not meet the return conditions will not be accepted.
• Shipping charges/COD charges (if any) are non-refundable.

📞 Contact Us

If you have any questions regarding refunds, please contact us at:
support@bayandgrey.com