Return, Refund & Exchange Policy – Bay & Grey
At Bay & Grey, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Returns & Exchanges
- Items can be returned or exchanged within 7 days of delivery.
- The product must be unused, unworn, unwashed, and in its original packaging with tags intact.
- Returns or exchanges are only applicable for size issues, defective products, or incorrect items received.
💰 Refunds
- Once we receive and inspect the returned item, we will notify you of the approval status.
- On approval, refunds will be processed within 5–7 business days.
- Refunds will be issued to the original method of payment.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
🔄 Exchange Policy
- Exchanges are subject to product availability.
- If the requested size or product is unavailable, you may opt for a refund or store credit.
🚫 Non-Returnable Items
- Items purchased during sale or promotional offers may not be eligible for return or refund (unless defective).
- Any item that does not meet the return conditions mentioned above will not be accepted.
📦 Return Process
- To initiate a return or exchange, please [add your contact method here].
- Our team will guide you through the process.
🚚 Shipping Charges
- Shipping charges/COD charges (if applicable) are non-refundable.
